Retail POS (S-Series)
for Grocery Stores

If you have not set up your BackOffice yet, visit part 1: BackOffice Setup for Grocery Stores.

With BackOffice setup complete, it’s time to get familiar with the register. Learn how to sign in and out, ring up sales, and use some of the additional features we recommend for grocery stores.

Table of Contents

Sign In & Out

Each employee signs in with a unique register code to run transactions on the register. Management can then track sales by employee by running an X/Z report or the Sales by Employee report.

Sign In & Out

Employees must sign in to use the register. After entering their register code, employees remain signed in until they manually sign out. Signing out allows another employee to sign in with their code.

  1. On the sign in screen, enter your 4-digit register code and tap 'Sign In'.

    If you cannot sign in, visit our Login/Access Troubleshooting guide for help.

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  2. Tap the menu button and select 'Sign Out' to return to the sign in screen.

    ‘Sign Out’ is only available when more than 1 employee is set up in BackOffice.

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Timed Auto Signout

Enable timed auto signout to force employees to sign back in after a period of inactivity. This guards against cashiers processing sales under someone else’s code.

For the Retail POS (S-Series) app for Android, learn how to enable auto signout here.

  1. Open iPad Settings for Retail POS (S-Series).
  2. Toggle on 'Auto Sign Out User', then tap 'Auto Sign Out After'.
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  3. Select the amount of idle time before the register automatically returns to the sign in screen.
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Visit our Auto Signout article to learn how to sign employees out immediately after every transaction.

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Ring Up a Sale

From adding items to accepting payment, learn the basics of running a sale on your new register. Before following along, make sure to open a register shift to get things started.

If you have questions about using the register, visit our Register FAQ.

Add & Remove Items

To start a sale, add the customer’s purchase items to the New Sale screen. Don’t worry if you make a mistake, you can remove items before completing the sale.

  1. Tap a shortcut, search by item name, SKU, or UPC, or scan an item to add it to the sale.
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  2. (Optional) Swipe left across an item and tap 'Delete' to remove the item from the sale.

    Or tap the trash can icon at the top to remove all items.

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Sell a Unit Priced Item

Fruits and veggies are examples of items your grocery store may sell in bulk by weight. These are unit priced items and here’s how to ring them up.

Learn how to weigh items using the integrated Star Micronics mG-S8200 Weight Scale on the Retail POS (S-Series) app for Android here.

  1. Add a unit priced item to the sale.
  2. Use the keypad to enter the quantity and tap 'Done'.
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  3. (Optional) Tap the quantity to change it.
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Complete the Sale

After ringing up the customer’s purchase, collect their payment to finish up the transaction.

  1. Select the customer’s payment method.

    ‘Cash’, ‘Credit’, or tap ‘…’ to show additional tenders.

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  2. For Cash, enter how much the customer gives you and tap 'Calculate Change' to confirm.

    Tender buttons below ‘Calculate Change’ update dynamically based on the total transaction amount if it is over $20. For example, a total of 28.23 will have the buttons 29.00, 30.00, and 40.00.

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  3. Select a receipt option and tap ‘Done’, or tap 'No Receipt'.

Visit our Using the Register guide to learn how to perform returns, reprint receipts, and use other register functions.

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Additional Features

Last but not least, here are a few more register features designed to make running your grocery store easier.

Time Clock

Employees clock in at the start of their shift and clock out at the end to record clock punches so the Business Owner and employees with the relevant BackOffice permissions can accurately track their hours worked in the BackOffice Time Clock report.

Clocking in and out requires an active internet connection. Without internet, clock punches will not be recorded or synced to BackOffice.

  1. On the sign in screen, enter your 4 digit register code.
  2. Tap 'Clock In' or 'Clock Out' to record a clock punch.
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  3. Tap ‘OK’ to dismiss the clock punch notification or ‘Print’ to print a chit to a connected receipt printer confirming the punch.
    • Employees must be clocked in to be able to clock out and vice versa.
    • Don’t have a receipt printer? Take a screenshot or photo of the screen.
    If a different clock punch notification appears, stay tuned as we slowly roll out this new experience for everyone.
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Visit our Using the Time Clock article to learn how to view employee clock punches in BackOffice. Having issues clocking in or out? Check out our troubleshooting guide for help.

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Credit Card Threshold

Set a signature threshold to speed up credit card transactions at the register. Any sale under the selected threshold will not require the customer to sign.

  1. Open iPad Settings for Retail POS (S-Series).

    For the Retail POS (S-Series) app for Android, access this setting from the ‘Setup’ section of the register menu.

  2. Tap 'Card signature threshold'.
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  3. Choose a value between 0 and 25.

    Sales below the threshold will not require a signature.

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If you need help setting up credit card processing, visit our Credit Card Processing article.

Always Print or Email Receipt

Switch on an automatic receipt option so cashiers don’t have to manually make a receipt selection at the end of every transaction.

  1. Open iPad Settings for Retail POS (S-Series).

    For the Retail POS (S-Series) app for Android, access these settings from the ‘Setup’ section of the register menu.

  2. Toggle the switches to set your preference.

Visit our iPad Settings for Retail POS (S-Series) article to learn about other settings, such as ‘Mask customer name and email’.

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