Opening & Closing
Register Shifts

Open and close a register shift each business day in the ShopKeep Register app to control when a register is available to run transactions, make balancing the cash drawer easier, and maintain accurate reporting.

Only Register Managers can open and close register shifts. Register shifts cannot be opened or closed in BackOffice.

Table of Contents

Open a Register Shift

A Register Manager must open a register shift to begin each day in the ShopKeep Register app. Register shifts enable cashiers to run transactions and make balancing the cash drawer easier at the end of the day.

Visit our full Starting Your Day article to learn how to perform other beginning-of-day actions, such as clocking in.

  1. Sign into a register as a Register Manager.

    Signing in is only necessary if more than 1 employee is set up in BackOffice. Not sure how to sign in? Visit our Starting Your Day article to learn how.

    If unable to sign in, visit our Login / Access Troubleshooting guide for help.

  2. Count the amount of cash in the drawer for that register.

    To open a connected cash drawer from the ShopKeep Register app, tap ‘Open the Cash Drawer’ on the Main Menu (iOS) or register menu (Android).

  3. If necessary, tap 'Open Register Shift' on the Main Menu (iOS) or register menu (Android).
    • If ‘Close Register Shift’ appears instead, a register shift is already open.
    • Each register can have one register shift open at a time, but multiple shifts can be opened each day.
    iOS ShopKeep Register App              

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    Android ShopKeep Register App

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  4. Enter the starting cash amount, and tap 'Open Shift'.

    The opening drawer amount cannot be changed after opening the register shift.

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  5. If using the Android ShopKeep Register app, tap ‘Yes’ to confirm the opening amount.
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  6. Wait for the register to automatically sync with BackOffice.

    After the register gets updates, the iOS ShopKeep Register app will automatically load the default home screen, and the Android ShopKeep Register app will return to the register menu.

  7. (Optional) Tap ‘Sign Out’ on the Main Menu (iOS) or register menu (Android) to let another user sign in.

    The user signed into the register will be linked to all sales, returns, and other register actions performed while they are signed in.

    ‘Sign Out’ is only available when more than 1 employee is set up in BackOffice.

    iOS ShopKeep Register App              

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    Android ShopKeep Register App

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Close a Register Shift

A Register Manager must close the register shift to end each business day in the ShopKeep Register app. After a register shift is closed, cashiers will not be able to run transactions until the next shift is opened, and managers will be able to see if the cash drawer is over or under its expected amount.

Visit our full Ending Your Day article to learn how to perform other close-of-day actions, such as clocking out.

  1. Sign in to ShopKeep as a Register Manager.

    Signing in is only necessary if more than 1 employee is set up in BackOffice. Not sure how to sign in? Visit our Starting Your Day article to learn how.

    If unable to sign in, visit our Login / Access Troubleshooting guide for help.

  2. Count the amount of cash in the drawer for that register.

    To open a connected cash drawer from the ShopKeep Register app, tap ‘Open the Cash Drawer’ on the Main Menu (iOS) or register menu (Android).

  3. Tap 'Close Register Shift' on the Main Menu (iOS) or register menu (Android).

    If ‘Open Register Shift’ appears instead, the register shift is already closed.

    iOS ShopKeep Register App              

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    Android ShopKeep Register App

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  4. Enter the closing cash amount, then tap 'Close Shift'.

    Any variance between the actual and expected cash drawer amount will be reported on the Z Report and Shifts Summary.

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  5. If using the Android ShopKeep Register app, tap ‘Yes’ to confirm the closing amount.
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  6. (Optional) Review the shift report, then tap ‘Print Z Report’ to print a copy to a connected receipt printer.

    Z reports recap the entire register shift and tell you if the drawer total was over or under the expected amount. Visit the X and Z Reports article to learn how to filter the report by employee or reprint a previous shift’s Z report.

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  7. If using the Android ShopKeep Register app, tap the back button to return to the register menu.
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  8. (Optional) Tap 'Sign Out' on the Main Menu (iOS) or register menu (Android) to go to the sign-in screen.

    Signing out ensures other employees will need to enter their unique register code to access the register.

    ‘Sign Out’ is only available when more than 1 employee is set up in BackOffice.

    iOS ShopKeep Register App              

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    Android ShopKeep Register App

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Visit our troubleshooting guide if you have trouble opening and closing register shifts or our FAQ if you have any questions.