Learn what you need to know about the iPad itself, such as the location of the Home button, and how to download and update the ShopKeep Register app on the iPad.
Check out our best practices guide to learn which iPad models are compatible with ShopKeep.
Table of Contents
From the iPad hardware and buttons to settings and apps, continue through the sections below to learn all the basics.
Get to know the buttons, ports, and plugs on the iPad.
The only physical button on the face of the iPad used to return the iPad to its main screen with the apps. Some iPads do not have a home button and instead use a swipe-up gesture to return to the home screen. For more information on each iPad model, visit Apple’s iPad page.
Volume up and down buttons are located on the side near the rear-facing camera. Some models also have a switch that mutes the iPad or locks its screen orientation.
Apple’s standard cable and port for mobile devices. This connector appears on iPads, iPad Minis, some iPad Pros, and iPhones. Some iPads do not have a Lightning connector and instead use a USB-C connector. For more information on each iPad model, visit Apple’s iPad page.
Can’t find the Lightning port? Visit our iPad Troubleshooting guide for help.
Located on the side opposite the Lightning port is a standard 3.5mm headphone jack that works with headphones and speakers. Some iPads do not have a headphone jack. For more information on each iPad model, visit Apple’s iPad page.
Sleep / Wake (Power) Button
Flat button on the frame of the iPad. Press it to turn the screen off or on or hold it down to power off the iPad.
Control the iPad’s features and functions from the built-in Settings app.
Connect to a Network
Connect the iPad to your network wirelessly via Wi-Fi or physically with an ethernet adapter and cable to download ShopKeep, sync transactions to BackOffice, and run credit cards.
Note: If using the iDynamo credit card reader, you must connect the iPad to your network via Wi-Fi.
Connect via Wi-Fi
- In the Settings app, tap 'Wi-Fi' to view a list of nearby networks.
- Select your network.
- Enter the network’s password and tap ‘Join’.
A check mark will appear to indicate the iPad is connected.
Connect via Ethernet
- Plug a Lightning cable into the Lightning to USB Adapter.
- Plug the USB end of the Lightning cable into the iPad’s power adapter.
Be sure to use the power adapter that came with the iPad. Other adapters may not provide enough energy to charge the device.
- Plug the power adapter into a power outlet.
- Connect the Lightning to USB Adapter to the iPad’s charging port.
- Connect the USB Ethernet Adapter to the Lightning to USB Adapter.
- Plug an ethernet cable into the USB Ethernet Adapter and the other end into your router.
In the Settings app, ‘Ethernet’ will appear to indicate the adapter is properly connected.
Text Size Settings
From the Settings app, increase or decrease the size of text on your iPad to make it easier to read in apps that support Dynamic Type. In the ShopKeep Register app, this affects the font size used on item shortcuts.
- In the Settings app, tap ‘Display & Brightness’.
- Select ‘Text Size’.
- Use the slider to adjust text to the desired size.
Apps are software that run on the iPad and allow it to perform various functions.
Apple’s App Store
The App Store is where apps can be downloaded and updated. Using the App Store requires an Apple ID.
ShopKeep Register App
The ShopKeep Register app is your register. Ring up customers, process returns, clock in and out, and lots more. Learn what’s new in the latest version by reading our ShopKeep Register App for iOS Release Notes.
ShopKeep Pocket App
Use ShopKeep Pocket to check up on how the business is doing in real time from an iOS or Android device. See sales totals, review individual transactions, and more!
Browse the App Store to download apps, such as the ShopKeep Register app or ShopKeep Pocket, to the iPad.
Downloading apps requires an Apple ID. Don’t have an Apple ID? Visit Apple Support to learn how to set one up.
Watch our Download & Activate video below:
- Open the App Store.
- Tap 'Search'.
- Type 'ShopKeep' in the search bar, then select ‘ShopKeep Point of Sale’.
- Tap 'Get' next to ‘ShopKeep Point of Sale (POS)’, then select ‘Install’ (if necessary) to download the app.
- If prompted, use Face ID, Touch ID, or your Apple ID password to authorize the download.
For help using Touch ID or Face ID, visit Apple Support.
Depending on your internet speed, the app downloads in a few moments.
- When the download finishes, open the app.
- In the ShopKeep Register app, tap ‘OK’ on each prompt to allow access to local network devices and Bluetooth for ShopKeep.
Local network and/or Bluetooth access is required for most printers, credit card readers, and barcode scanners to connect to the ShopKeep Register app. Access can be disabled or re-enabled at any time from the Settings app.
- Follow the steps here to activate the register on an existing ShopKeep account.
If downloading ShopKeep Pocket or ShopKeep Pay, visit the relevant article listed below to learn how to sign into the app:
For answers to questions about setting up a register, visit our Setup FAQ.
Update the ShopKeep App
ShopKeep software updates deliver new features, bug fixes, and more reliable performance to the Register app. For the best experience, update the ShopKeep Register app whenever a new version is released.
For help updating iOS, the iPad’s operating system, visit the Updating iOS article instead.
Before updating the ShopKeep Register app…
- Open the App Store.
- Tap your profile icon.
- Under ‘Available Updates’, tap 'Update' next to the ShopKeep app.
- After the update has downloaded, open ShopKeep.
- Wait for the register to update its database.
Update times vary based on internet speed, number of inventory items, and number of customers. The larger the register database, the longer updating will take. In some cases, updating ShopKeep can take 10 minutes or more to finish after downloading. Once the update is complete, the sign in screen will appear.