Activate & Sign In

Activate the ShopKeep Register app to load your ShopKeep store onto an iPad or Android tablet. After ShopKeep is activated, sign in to the register and open a register shift to begin processing sales and returns.

Before activating ShopKeep, you must download the ShopKeep Register app on an iPad or Android tablet. For help downloading the app, visit our Introduction to the iPad or Introduction to Android article.

Table of Contents

Activate ShopKeep

Activate the ShopKeep Register app to link a new register to your account and begin using ShopKeep on an iPad or Android tablet. There are two ways to activate: from the app itself or from BackOffice on an iPad.

From the ShopKeep Register App

Follow along below to activate a register from within the ShopKeep Register app using a ShopKeep store name and manager code. If you have an Android tablet, you must use this method to activate ShopKeep.

  1. In the ShopKeep Register app, 'Activate Your Register'.
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  2. Enter your store name and manager code.

    Store Name | ShopKeep account name with no spaces or punctuation.
    Manager Code | 4-digit code found in the BackOffice staff list and ShopKeep welcome email.

  3. Tap 'Activate'.
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  4. (Optional) If prompted, enable push notifications.

    Notifications alert you with updates on matters affecting your ShopKeep account, such as when there is a service disruption. Notifications can be disabled at any time from the Settings app on the iPad.

    This feature is only available in the iOS ShopKeep Register app. If not prompted during activation, you may be asked later to enable notifications from the sign in screen after a register shift is closed. Stay tuned as we roll out this feature to everyone.

    a Tap ‘Yes’, then select ‘Allow’.

From BackOffice on an iPad

Follow along below to activate a register from BackOffice on an iPad. If using an Android tablet, you cannot activate via this method and must instead do so from within the ShopKeep Register app.

  1. On the iPad, open the Safari app and log in to BackOffice.

    Need help logging in? Visit our Sign Up to Sign In article.

  2. Follow the steps here to load the mobile version of the webpage.
  3. Tap the Settings icon, then select ‘Register Licenses’.
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  4. Select ‘Activate Your Register’.
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  5. Tap 'Got it? Let’s do this'.
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  6. Tap ‘Activate Your Register’, then select ‘Open’.

  7. (Optional) If prompted, enable push notifications.

    Notifications alert you with updates on matters affecting your ShopKeep account, such as when there is a service disruption. Notifications can be disabled at any time from the Settings app on the iPad.

    This feature is only available in the iOS ShopKeep Register app. If not prompted during activation, you may be asked later to enable notifications from the sign in screen after a register shift is closed. Stay tuned as we roll out this feature to everyone.

    a Tap ‘Yes’, then select ‘Allow’.

Sign In & Open a Register Shift

After activating the ShopKeep Register app, sign in and open a register shift to enable staff to start processing transactions on the register.

  1. Enter a 4-digit manager code and tap 'Sign In'.

    Signing in is only necessary if more than 1 employee is set up in BackOffice. If unable to sign in to the register, visit our Login / Access Troubleshooting guide for help.

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  2. If necessary, select 'Open Register Shift' on the Main Menu (iOS) or register menu (Android).
    iOS ShopKeep Register App

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    Android ShopKeep Register App

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  3. Enter the starting cash amount, and tap 'Open Shift'.

    This amount cannot be changed after the register shift is opened.

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What's Next?

With ShopKeep activated and a register shift opened, cashiers can begin processing transactions at the register. Visit the support articles below to learn how to run sales and returns, end your day in ShopKeep, and get help with questions or issues that arise.

Using the Register

Not sure where to begin learning the ShopKeep Register app? For an overview of how to perform basic register functions, such as running simple sales and returns, visit our Using the Register article.

Running Sales and Returns

When you are ready to dig deeper, visit our Running Sales at the Register and Performing Returns articles to learn how to apply discounts, tag customers to sales, perform manual returns, and use other features available for transactions.

Ending Your Day

At the end of each business day, close the register shift in ShopKeep to prevent more sales from being run, balance the cash drawer, and get a summary of register activity for that day. Visit our Ending Your Day article to learn how to complete this process.

FAQ and Troubleshooting

If you have questions about using the register, visit our ShopKeep Register FAQ for answers. Having register issues? Access one of the guides on our Troubleshooting page for help.