Perform a return to refund a customer for a sale from the current shift or a previous shift. Returns can be processed back to the customer’s original payment method, to a gift card for store credit, or to a variety of other tenders. Returning items puts them back into inventory and, though items cannot be exchanged, they can be returned and re-sold in separate transactions.
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Current Shift Returns
If a sale occurred during the current open shift, browse the shift history to find and return it. Use the search bar to search by customer contact details, last 4 digits of the credit card used, the transaction number from the original receipt, or by scanning the receipt barcode.
Cashiers cannot perform partial returns. If you need to refund part of an item, return the entire item first, then ring up a sale for the item and apply a discount to it.
Choose the tender to return to the customer.
The original sale tender is highlighted in red as the suggested tender for return. Tap ‘…’ to use a different tender, such as ‘Gift Card’. Sales can only be returned to a credit card if originally paid with the ‘Credit’ tender at the register.
If you have questions about performing returns, visit our iPad Register FAQ for help.
Previous Shift Returns
If a sale occurred outside the current shift, find the original sale by scanning the receipt barcode, searching by transaction number, customer contact information (name, phone number, email), or last 4 digits of the credit card used during the sale to start a return. You can find receipts through the Transactions Report in BackOffice.
Scan the receipt barcode or enter the transaction number, customer contact information (name, phone number, email), or last 4 digits of the credit card used, then tap 'Search'.
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Tap the 3 dot menu, then 'Begin Return' to start.
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Select the items for return.
Highlighted items will be returned. Tap ‘Select all’ to return all items.
Cashiers cannot perform partial returns. If you need to refund part of an item, return the entire item first, then ring up a sale for the item and apply a discount to it.
Choose the tender to return to the customer.
The original sale tender is highlighted in red as the suggested tender for return. Tap ‘…’ to use a different tender, such as ‘Gift Card’. Sales can only be returned to a credit card if originally paid with the ‘Credit’ tender at the register.
If you have questions about performing returns, visit our iPad Register FAQ for help.
Manual Returns
If unable to locate the receipt for a sale, perform a manual return to refund the customer anyway.
Cashiers cannot perform a manual return to a credit card. Credit returns require the transaction number from the original receipt, the last 4 digits of the credit card used, or the customer’s contact info.
