• This feature is only available to Lightspeed Retail merchants on select pricing packages.
  • Integrated gift cards can only be issued and redeemed in store at a Lightspeed Retail POS. Learn about online e-gift cards for your Lightspeed eCom (E) webstore here.
  • Integrated Gift Cards

    Set up integrated gift cards to be able to issue and redeem gift cards directly from the Retail POS (S-Series) app. At the register, you can also check gift card balances and refund sales to gift cards to issue store credit for returns. Visit the dedicated reporting portal to view issue and redemption totals, individual transactions, and other gift card usage information.

    Need more gift cards for your existing gift cards account? Visit the Lightspeed Store to place an order.

    Table of Contents

    Upgrade to Add Gift Card Processing

    If integrated gift cards are not part of your current pricing package, follow the steps in this section to upgrade to a package that includes gift card processing.

    If gift cards are part of your pricing package, skip this section and follow the steps in the Set Up Gift Cards section below to complete setup.

    1. Sign into BackOffice as the Business Owner or an employee with the 'Manage Account' permission.

      Learn about employee BackOffice permissions here.

    2. Click ‘Marketing’, then select ‘Gift Cards’.

      Don’t see ‘Gift Cards’? Either your account is already set up for gift cards, the signed-in user does not have the proper permissions, or you need to contact us for help.

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    3. Click ‘Add Gift Cards’.
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    4. Follow the prompts to upgrade to a pricing package that includes gift cards.
    5. Follow the steps in the Set Up Gift Cards section below to set up gift cards.

      If you have questions about ordering, setting up, or processing gift cards, visit our Gift Card FAQ.

    Set Up Gift Cards

    Fill out the gift card setup form in BackOffice to send our team the information needed to enable gift card processing for your account.

    1. Sign into BackOffice as the Business Owner or an employee with 'Manage Account' permissions.

      Learn about employee BackOffice permissions here.

    2. Click ‘Marketing’, then select ‘Gift Cards’.

      Don’t see ‘Gift Cards’? Either your account is already set up for gift cards, the signed-in user does not have the proper permissions, or you need to contact us for help.

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    3. Click ‘Set Up Gift Cards’ to open the setup form.
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    4. Enter your contact details, business address, and other required information, then click the blue button to submit the form.

      Some fields will be prefilled with Business Owner information. Verify that the details in those fields are correct before submitting the form.

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    5. Wait for an email from Lightspeed within 3 - 5 business days confirming setup is complete and containing instructions for ordering gift cards.

      When we process the setup form, we will enable the ‘Gift Card’ tender for your account and create the ‘Gift Card’ liability item you will use to issue gift cards at the register. Already have an item called ‘Gift Card’? The liability item will be named ‘Gift Card (Integrated)’ instead.

    6. (Optional) Add an item shortcut to the register for the ‘Gift Card’ or ‘Gift Card (Integrated)’ item.
    7. Get updates on the iOS or Android register to sync changes to the register.

    Gift Cards at the Register

    Once you’re set up, learn how to issue, check the balance of, redeem, and return to gift cards at the register.

    Integrated gift cards can only be issued and redeemed in store at a Lightspeed Retail POS. Learn about online e-gift cards for your Lightspeed eCommerce (E-Series) webstore here.

    Issue a Gift Card

    Sell the gift card item created during gift card setup to issue a new gift card or reload an existing one. Open pricing lets you choose the value of the gift card when you sell it.

    Revenue from issuing a gift card is not included in your total sales until the customer comes back to redeem the card. Learn how liabilities like gift cards are accounted for in BackOffice reporting here.

    1. Add the Gift Card item to a sale.
    2. Use the keypad to enter an amount to load on the card, then tap 'Done'.
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    3. (Optional) Repeat steps 1 - 2 to issue additional gift cards during the same sale.
    4. Select the customer’s payment tender to process the sale.
    5. When prompted, swipe a gift card through your card reader, manually enter the gift card number, or scan the barcode on the gift card with a barcode scanner or the built-in camera on the register.

      Swiping gift cards is not supported on the Clover Go credit card reader.

      • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or ‘Manual Entry’ (Android). Enter the gift card number or scan the gift card barcode, then tap ‘Continue’ or ‘Submit’.
      Retail POS (S-Series) app for iOS              

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      Retail POS (S-Series) app for Android

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      • To scan the gift card with the register camera (only available on devices with a built-in camera), tap ‘Manual Card Entry’ or ‘Manual Entry’ as shown above. Tap the camera icon (iOS) or ‘Scan’ (Android), then align the gift card barcode with the box (iOS) or red line (Android) on screen. After the gift card number appears in the entry field, tap ‘Continue’ or ‘Submit’. Scanning works best in well-lit areas. On the Retail POS (S-Series) app for iOS, you must allow camera access after tapping the camera icon for the first time and can toggle between the rear-facing and front-facing cameras by tapping the switch camera icon.

    6. Tap 'Add' to add the amount to the card.
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    7. If issuing multiple gift cards during the sale, repeat steps 5 – 6 as needed.
    8. Tap 'Continue' (iOS) or ‘Continue to payment’ (Android), then process the customer’s payment.
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    9. Select a receipt option and tap ‘Done’, or tap 'No Receipt'.

    Check Balances

    Check the balance of a customer’s gift card so they know how much they can redeem.

    Customers can also check balances at home by visiting this page and entering the number on the back of a gift card.

    1. Open the Main Menu (iOS) or register menu (Android) and tap 'Check Gift Card Balance'.
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    2. When prompted, swipe the gift card through your card reader, manually enter the gift card number, or scan the barcode on the gift card with a barcode scanner or the built-in camera on the register.

      Swiping gift cards is not supported on the Clover Go credit card reader.

      • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or ‘Manual Entry’ (Android). Enter the gift card number or scan the gift card barcode, then tap ‘Continue’ or ‘Submit’.
      Retail POS (S-Series) app for iOS              

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      Retail POS (S-Series) app for Android

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      • To scan the gift card with the register camera (only available on devices with a built-in camera), tap ‘Manual Card Entry’ or ‘Manual Entry’ as shown above. Tap the camera icon (iOS) or ‘Scan’ (Android), then align the gift card barcode with the box (iOS) or red line (Android) on screen. After the gift card number appears in the entry field, tap ‘Continue’ or ‘Submit’. Scanning works best in well-lit areas. On the Retail POS (S-Series) app for iOS, you must allow camera access after tapping the camera icon for the first time and can toggle between the rear-facing and front-facing cameras by tapping the switch camera icon.

      The balance of the gift card appears on the screen of the register.

      Having trouble checking balances? Visit our Cashier Functions Troubleshooting guide for help.

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    Redeem a Gift Card

    Redeem a gift card to apply a customer’s gift card balance to their purchase and reduce their outstanding balance by the amount of the sale.

    1. (Optional) Before redeeming a gift card, check its balance.
    2. Tap '...' and select 'Gift Card' or ‘Gift Card manual’ (Android devices only).

      In the Retail POS (S-Series) app for Android, ‘Gift Card manual’ allows the cashier to manually enter or scan a gift card instead of swiping it through a card reader. In the Retail POS (S-Series) app for iOS, manual entry can be selected later in the sale (step 5). Swiping gift cards is not supported on the Clover Go card reader.

      Don’t see the ‘Gift Card’ tender? Visit our troubleshooting guide for help.

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    3. If using the Retail POS (S-Series) app for Android, tap ‘Accept’.
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    4. (Optional) Select a tip option.

      Tipping via gift card is only available when gratuity settings in BackOffice have been enabled. Learn how to enable gratuity here.

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    5. When prompted, swipe a gift card through your card reader, manually enter the gift card number, or scan the gift card barcode with a barcode scanner or the built-in camera on the register.

      Swiping gift cards is not supported on the Clover Go credit card reader.

      • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or tender the sale to ‘Gift Card manual’ (Android). Enter the gift card number or scan the gift card barcode, then tap ‘Continue’ or ‘Submit’.
      Retail POS (S-Series) app for iOS              

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      Retail POS (S-Series) app for Android

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      • To scan the gift card with the register camera (only available on devices with a built-in camera), tender the sale to manual entry as shown above. Tap the camera icon (iOS) or ‘Scan’ (Android), then align the gift card barcode with the box (iOS) or red line (Android) on screen. After the gift card number appears in the entry field, tap ‘Continue’ or ‘Submit’. Scanning works best in well-lit areas. On the Retail POS (S-Series) app for iOS, you must allow camera access after tapping the camera icon for the first time and can toggle between the rear-facing and front-facing cameras by tapping the switch camera icon.

    6. If the gift card balance covers the sale, complete the transaction as usual.

      Receiving an error when processing a gift card? Visit our Credit Card Readers Troubleshooting guide for help.

    7. If the balance is insufficient, select an available option to complete the sale.
      • In the Retail POS (S-Series) app for iOS, tap ‘Add an additional Payment’ to finish the sale as a split tender transaction or ‘Try a Different Card’ to use a different gift card.
      • In the Retail POS (S-Series) app for Android, tap ‘OK’ to return to the New Sale screen. From there, either perform a split tender transaction, tender the sale to ‘Gift Card’ and use a different card, or pay for the sale with a different tender.
      Retail POS (S-Series) app for iOS              

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      Retail POS (S-Series) app for Android

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    Return to a Gift Card

    Return a sale to a gift card to issue a customer store credit for the total amount of their return. Do this if your return policy prohibits returning the tender used in the original sale or if the customer paid with a gift card and you want to refund them with another gift card.

    1. Begin a return transaction.
    2. To tender the return, tap ‘...’ and select ‘Gift Card’ or ‘Gift Card manual’ (Android devices only).

      On Android devices, ‘Gift Card manual’ allows the cashier to manually enter or scan a gift card instead of swiping it through a credit card reader. On the Retail POS (S-Series) app for iOS, manual entry can be selected later in the return (step 3).

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    3. When prompted, swipe a gift card through your card reader, manually enter the gift card number, or scan the barcode on the gift card with a barcode scanner or the built-in camera on the register.

      Swiping gift cards is not supported on the Clover Go credit card reader.

      • To manually enter or scan the gift card with a barcode scanner, tap ‘Manual Card Entry’ (iOS) or tender the return to ‘Gift card manual’ (Android devices). Enter the gift card number or scan the gift card barcode, then tap ‘Continue’ or ‘Submit’.
      Retail POS (S-Series) app for iOS              

      Click to Enlarge
      Retail POS (S-Series) app for Android

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      • To scan the gift card with the register camera (only available on devices with a built-in camera), tender the return to manual entry as shown above. Tap the camera icon (iOS) or ‘Scan’ (Android), then align the gift card barcode with the box (iOS) or red line (Android) on screen. After the gift card number appears in the entry field, tap ‘Continue’ or ‘Submit’. Scanning works best in well-lit areas. On the Retail POS (S-Series) app for iOS, you must allow camera access after tapping the camera icon for the first time and can toggle between the rear-facing and front-facing cameras by tapping the switch camera icon.

    4. If using the Retail POS (S-Series) app for iOS, tap ‘Add’ to load the total return amount on the card, then tap 'Continue' to confirm the new gift card balance.

      In the Retail POS (S-Series) app for Android, this step is not necessary as the return amount will be automatically loaded on the card.

    5. Select a receipt option and tap ‘Done’, or tap 'No Receipt'.

    Gift Card Reporting Portal

    View gift card sale and redemption totals by location, see the entire history of a single card, and generate other comprehensive reports on gift card usage through the gift card reporting portal.

    Before logging in to the portal for the first time, check your email for login credentials. A username and password are automatically sent to the email address associated with your Lightspeed Retail account after you set up gift cards.

    1. Visit the login page here.
    2. Enter your reporting portal username and password, then click 'Login'.

      Login credentials are sent to the email address associated with your Lightspeed Retail account after you set up gift cards. If you don’t know your username and password, check your email for this information.

    3. If logging in for the first time, click ‘Change Password’ to reset the temporary password.