Use the Epson TM-U220B Kitchen/Ticket Printer to print tickets that tell staff what to prepare for orders. Commonly used in restaurants and bars, tickets list the items ordered, modifiers selected, guest count entered, and any notes entered by the cashier. Learn how to set up the Epson printer, create printer groups to manage items for ticket printing, and print tickets at the register.
Setting up a Star Micronics SP700 Kitchen/Ticket Printer? Visit this article instead.
Watch our setup video below:
Table of Contents
In the Box
The Epson TM-U220B Kitchen/Ticket Printer ships with the parts listed below.
Complete the basic steps of connecting the printer to power, plugging it into your router, and loading the ink ribbon and paper. After setup, the printer can be connected to Lightspeed Retail for use at the register.
You must have Wi-Fi at the location and access to the router to set up this printer. The printer must be plugged into a router via ethernet cable to connect with the iPad.
(Optional) Repeat steps 3 - 5 to connect an ethernet receipt printer for use as a ticket or fallback printer.
BackOffice Printer Assignments
In BackOffice, learn how to assign groups of items to the printer for ticket printing, manage ticket printing on the individual item level, and set up a fallback printer to print tickets if the primary ticket printer fails.
Printer Group Setup
Printer groups allow you to manage which departments and categories of items print to each ticket printer. Select entire departments or categories and assign them to one or multiple printers.
In BackOffice, click ‘Settings’ and select ‘Printers’.
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Click ‘Add New’ and select ‘Printer Group’.
Or, select an existing printer group to edit the items or printers assigned to it.
In the Retail POS (S-Series) app for iOS, tap ‘Manage Items’ on the Main Menu. For the Retail POS (S-Series) app for Android, tap ‘Setup’ on the register menu, then select ‘Manage Items’.
If a ticket printer fails to print, you can set another ticket printer or a receipt printer as a fallback that will print the ticket. Assign an optional fallback printer to each ticket printer in the event a ticket printer fails.
In BackOffice, click ‘Settings’ and select ‘Printers’.
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Select a ticket printer from the 'Printers' list.
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Choose a ‘Fallback Printer’ from the drop-down.
Select another ticket printer or an ethernet receipt printer to use as the fallback.
Tickets print automatically when a cashier saves or tenders a sale containing items assigned to a printer group. The cashier can also enter notes that will print on the ticket. If needed, tickets can be resent to the kitchen using the reprint feature.
Tickets also automatically print for online orders received at the register. Visit our Lightspeed eCom (E): Online Ordering article to learn more about ticket printing for online orders.
At the register, add a printer group item to a sale.
(Optional) Add notes that will print on the ticket.
aTap ‘Add ticket notes’ (iOS), or swipe right across the item and tap ‘Note’ (Android).
