Clover Mini FAQ

Clover Device Setup

This section addresses questions you may have about setting up your Clover device.

How do I set up my Clover device?

If using the Clover device as a customer facing display with the Retail POS (S-Series) for iOS, visit our Clover Mini Setup article for step-by-step setup instructions.

If using the Retail POS (S-Series) on The Mini, built by Clover, visit this setup article instead for help with hardware setup and activation.

Can I use my Clover device without an iPad?

If using the Clover device as a customer facing display, it must be connected to a Retail POS (S-Series) iPad register.

If using the Retail POS (S-Series) on The Mini, built by Clover, an iPad cannot be used.

How does the Clover device connect to my Lightspeed Retail POS?

The device connects to your iPad running the Retail POS (S-Series) app over your Wi-Fi network.

Can I connect one Clover device simultaneously to multiple Lightspeed Retail POS systems?

No, Clover devices can only be connected to one Retail POS (S-Series) iPad register at a time.

How does the Clover device connect to my network?

The device must either be physically plugged into your router or connected to it wirelessly via Wi-Fi.

Do I need internet to use my Clover device?

An internet connection is required to activate the device and to process credit cards. If using the Clover device as a customer facing display with the Retail POS (S-Series) app for iOS, the iPad register must be connected to the same network as the device to communicate with it.

Visit our Best Practices article for recommendations on how to set up your network.

Can I use my Clover device with any credit card processor?

No, the device is only available to new merchants processing credit cards with ShopKeep Payments by Lightspeed. Visit our FAQ to learn more about ShopKeep Payments by Lightspeed or request a free quote here.

Which cash drawers are compatible with my Clover device?

The device works with all cash drawers available in the Lightspeed Store as well as the Clover cash drawer.

What is the included screwdriver used for?

You can use the screwdriver to change the direction of the Hub’s cable. Refer to the included Feature Guide for help switching the cable.

Do I need the included USB cable for setup?

No, the USB cable is not used during the setup process.

Using the Clover Device

This section covers questions about using your Clover device. Wondering what payment methods are supported or how to order more printer paper? It’s all here.

What kind of credit payments does my Clover device support?

The device accepts swiped credit/debit cards, EMV chip cards, manually entered cards, and contactless payments (Apple Pay, Samsung Pay, Android Pay, and contactless cards).

Visit our Using the Clover Mini article to learn how to process each payment type.

Can I use other credit card readers simultaneously with a Clover device?

No. Once a location is set up for Clover devices, other Lightspeed Retail credit card readers, such as the iCMP Bluetooth Credit Card Reader, cannot be used with any of the location’s registers.

Can I process credit cards on registers not connected to a Clover device?

No. Once a location is set up to use Clover devices, registers must be connected to a Clover device to be able to process credit cards.

Can I change the suggested tip amounts that display?

Sure. Visit our Tips and Gratuity article to learn how to change the suggested amounts or to disable tipping.

Can I set a signature threshold?

Yes. Visit our Using the Clover Mini article for help customizing the device’s payment settings. Transactions below the set threshold do not require a customer signature.

Can I process Integrated Gift Cards with my Clover device?

Yes. Learn more about how to process gift cards here.

Can customers sign on a paper receipt?

Yes. Visit our Tips and Gratuity article to learn how to change tip and signature preferences.

Do I need to manually close my batch?

No. By default, batches are set to close automatically, however you can manually close a batch if desired. Visit our troubleshooting guide for help manually closing a batch.

How can I customize what appears on my printed receipts?

Visit our Receipt Setup article to learn how to customize your receipt in BackOffice.

Where can I order more printer paper?

Visit the Lightspeed Store to order 2” thermal receipt paper.

How do I return to the Clover device’s Home screen?

If using the Clover device as a customer facing display with the Retail POS (S-Series) app for iOS, tap the screen’s 4 corners to exit the Network Pay Display app to return to the Home screen. The corners must be tapped either simultaneously or one at a time in quick succession.

If using the Retail POS (S-Series) on The Mini, built by Clover, go to the register’s menu and tap the house icon to return to the Home screen.

How can I get help if I have a problem?

Visit our troubleshooting guide for help solving problems related to setting up and using your device.