This guide is designed to help resolve problems that may arise with the iDynamo Lightning Credit Card Swiper. If you just purchased the iDynamo, visit our setup guide for help getting started.
Table of Contents
Common Error Messages
This section covers common errors related to processing transactions with the iDynamo in Lightspeed Retail.
"Payments Processing Not Set Up"
This error message means your account is not set up for credit card processing.
Contact us to sign up for ShopKeep Payments by Lightspeed.
Select eligible merchants may see a landing page directly in their BackOffice.
Have an existing credit card provider? Ask them to fill out our boarding form.
If the problem persists, reboot the router or contact your internet service provider for help restoring the internet connection.
"Quoting reference 4: Migrating to core data version 67. P.S.- We have a backup of your database."
The “We couldn’t update this register, we are really sorry about this. If this problem persists please visit shopkeep.com/support. Quoting reference 4: Migrating to core data version 67. P.S.- We have a backup of your database.” error occurs because of a problem between the Retail POS (S-Series) app and the iDynamo.
Update the Retail POS (S-Series) app to the latest version.
"Not a Credit Card", "Please Try Another Card", or "Unable to Process Card"
These errors appear when an employee swipes something other than a credit card, such as a gift card. It can also occur if a card’s magnetic stripe is damaged.
Swipe a valid credit card.
If the swipe fails, try to manually enter the card information.
If the card is an Integrated Gift Card, tender the sale as Gift Card and swipe again.
“Fail”
This error appears if the iDynamo was not purchased from Lightspeed Retail or is no longer functional.
Make sure the reader was purchased directly from our hardware site.
This error appears when EMV payments are enabled and the business uses an iDynamo. Only EMV-capable devices, such as iPP series credit card readers, can be used when EMV is set up.
Unplug the iDynamo from the iPad.
Connect an EMV-enabled card reader.
Run the sale again.
"The transaction has timed out..."
Like a few other errors on this page, this one is often the result of a poor internet connection.
The Retail POS (S-Series) app displays the Manual Card Entry screen.
If the Manual Card Entry screen appears after tapping the ‘Credit’ tender, it means either the iDynamo is physically disconnected or the Retail POS (S-Series) app does not recognize the swiper.
Make sure the iDynamo was purchased directly from Lightspeed Retail.
Only iDynamo swipers purchased from us will work with Lightspeed Retail.
Unplug the iDynamo from the iPad.
If an adapter sleeve is required, make sure the correct one is connected to the iDynamo.
Not sure if you need to use an adapter sleeve? Visit our iDynamo Setup article.
Force quit and reopen the Retail POS (S-Series) app.
My iDynamo does not stay physically connected to my iPad.
The iDynamo may become unplugged if it is not properly anchored in place. Make sure the iDynamo is set up correctly to ensure its physical connection with the iPad is not interrupted.
If an adapter sleeve is required, make sure the correct one is connected to the iDynamo.
Not sure if you need to use an adapter sleeve? Visit our iDynamo Setup article.
Unplug the micro USB charging cable before rotating the iPad stand.
If left connected, strain on the cable could disconnect the iDynamo.
My iPad does not charge when I plug my cable into the iDynamo.
This may be caused by a problem with the power adapter, power outlet, micro USB cable, or iDynamo. After each step below, check to see if the issue is resolved.
Make sure the micro USB cable is connected to the white power adapter included with the iPad.
Other power adapters may not provide enough energy to charge the device.
If the iPad appears to charge but its battery is draining, reduce the screen brightness.
Not sure how to do this? Visit Apple Support for help.
Plug the power adapter into a different power outlet.
Connect a different micro USB cable to the iDynamo and power adapter.
If the iPad charges, there is a problem with the original cable.
To prevent damage to the cable and iDynamo, always unplug the cable before rotating the iPad.
If the problem persists, unplug the iDynamo from the iPad and use the iPad’s included Lightning cable to charge the device.
If the iPad does charge, the iDynamo and/or its charging cable may be damaged.
If the iPad does not charge, there may be a problem with the iPad. Contact Apple for support.
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