From BackOffice to ShopKeep Pocket, learn how to log in, link existing stores together, add new locations, and easily manage all locations with a single BackOffice login.
Stores, including terminated ones, cannot be unlinked or deleted after they are linked together.
Table of Contents
BackOffice
BackOffice is where the Business Owner and staff manage the business and view reporting. Learn to log in, link existing stores together, switch between locations, add new locations, and use features only available to accounts with multiple linked locations.
Log In
Log in to BackOffice the same way for any of your ShopKeep stores. If you have any questions about logging in, visit our BackOffice FAQ page.
Log in as the Business Owner to use multi-location features. The Business Owner login is the email used to create the store. Logins set up after the store was created are either BackOffice Managers or Receive Inventory Users.
Businesses with multiple storefronts often have a separate ShopKeep store for each location. Link existing stores together so the Business Owner can switch between any BackOffice and view multi-location reporting.
Note that stores, including terminated ones, cannot be unlinked or deleted after they are linked together.
Log in to BackOffice with the Business Owner login you want as the master login for all linked stores.
This is the only login that can switch between linked locations. This Business Owner will apply to all linked locations. Visit the Manage Billing article to update Business Owner details.
Add or change nicknames of your locations so you can more easily identify each store. A nickname takes the place of the store name on the drop-down menu for switching between stores.
Changing the nickname of a location will also update it in historical reporting. To learn more, visit the Sales by Location Report article here.
Click 'Save' to confirm.
Switch Between Locations
Once logged in to BackOffice, the Business Owner who linked stores together can switch between them without logging out.
This feature is only available to the Business Owner login that originally linked stores. Other BackOffice users must continue to log out of one store and manually log into another.
Click the drop-down and select another location.
BackOffice loads the Dashboard for the selected location.
(Optional) Repeat step 1 to view another location or to return to the initial one.
Add a New Location
Opening a new store? Follow the steps below to create a new ShopKeep store which will be linked with your existing locations.
Adding a new location automatically links a new store to your existing store and allows the Business Owner to view each BackOffice with the same login. Note that linked stores cannot be unlinked.
Log in to the BackOffice of your existing store as the Business Owner.
Use our New Store Setup guide to learn how to finish setting up the new location, including how to:
Copy inventory
Copy customers
Configure additional settings
Multi-Location Features
Below you will find current inventory and reporting features available in BackOffice for ShopKeep accounts with multiple linked locations.
These features are only available to the Business Owner login that originally linked stores.
Item List – From the Item List, create or delete the same item simultaneously in all linked locations. Learn how to use the Item List here.
Item Shortcuts – Copy the item shortcuts layout from one location to all linked locations. Learn how to manage item shortcuts here.
Bulk Management – Create the same new inventory items in all linked locations at once. Learn how to use Bulk Management here.
Multi-Store Suppliers – Use one set of suppliers for all linked locations. Learn how to manage suppliers here.
Sales by Location – Compare sales performance across multiple linked locations. Learn how to run the Sales by Location report here.
Sales by Department – Analyze sales data by department for a single location or for all linked locations. Learn how to run the Sales by Department report here.
Sales by Item – Track sold items for a single location or across all linked locations. Learn how to run the Sales by Item report here.
ShopKeep Pocket
Keep tabs on your sales data from ShopKeep.com, Inc.’s BackOffice servers while on the go with ShopKeep Pocket for iOS & Android. Add each of your stores to the app and navigate between them with just a few taps.
Add Your First Location
After downloading ShopKeep Pocket, use your BackOffice login to link Pocket to your store account on ShopKeep.com, Inc.’s BackOffice servers.
Tap 'Sign In'.
Enter your store name, username/email, and password.
Store name | ShopKeep account name, all lowercase with no spaces. Username/email | The username or email used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers. For the Business Owner, this is the email originally used to create the location. BackOffice Managers must use their assigned login for the location. Receive Inventory Users cannot sign in to ShopKeep Pocket. Password | The case sensitive password used to log in to your store account on ShopKeep.com, Inc.’s BackOffice servers.
Tap 'Sign in'.
If signing in as the Business Owner, Pocket automatically adds all linked locations. Tap 'Continue'.
If some locations are not linked or you did not sign in as the Business Owner, you can still add additional locations to Pocket to start tracking their sales data.
Tap the name of the current location.
Tap 'Add a new location'.
Enter the store name, username/email, and password, then tap 'Add a new location'.
Tap 'Done'.
Switch Between Pocket Locations
Quickly toggle from one location to another to view sales data from your store accounts on ShopKeep.com, Inc.’s BackOffice servers.
Tap the location name.
Select a location to view and tap 'Done'.
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