Item shortcuts are the collection of buttons that make up the register layout where cashiers tap to ring up inventory items at the register. Customize the item shortcuts layout panel by adding shortcuts for items, moving and removing shortcuts, creating, renaming, and deleting pages, and changing shortcut colors, text, and sizes.
Table of Contents
Add Shortcuts
The drag-and-drop interface makes adding and arranging shortcuts on the item shortcuts setup page in BackOffice quick and easy. Employees with the relevant BackOffice permissions also have the ability to create item shortcuts from the Retail POS (S-Series) app.
Visit the Item Shortcuts page from BackOffice or the Retail POS (S-Series) app (employees with BackOffice permissions only).
In BackOffice, click ‘Items’ and select ‘Item Shortcuts’.
In the Retail POS (S-Series) app for iOS, tap ‘Edit Shortcuts’ on the Main Menu. For the Retail POS (S-Series) app for Android, tap ‘Setup’ on the register menu, then select ‘Edit Shortcuts’.
If the layout has multiple pages, select a page to add the shortcut to.
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Drag an item from the list to a position on the shortcuts layout panel.
If an item is made inactive after being added to the shortcuts layout panel, its shortcut will remain on the BackOffice item shortcuts setup page until manually removed.
(Optional) Repeat steps 2 - 4 to add shortcuts for additional items to the shortcuts panel.
If adding item shortcuts from BackOffice, get updates on the iOS or Android register to sync the changes to the register.
If you have questions about adding shortcuts to the shortcuts panel, visit our Setup FAQ for answers.
Move & Remove Shortcuts
Move shortcuts on the item shortcuts setup page to change their position on the sale screen at the register. Remove shortcuts to prevent them from appearing on the layout at the register.
*Removing shortcuts from the shortcuts panel does not prevent items from being sold at the register as items can still be rung up by searching or scanning barcodes.
Move Shortcuts
To move a shortcut to a new position on the same page, drag the shortcut across the shortcuts panel.
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To move a shortcut to a different page, drag the shortcut over the tab of another page, wait for that page to open, then place the shortcut on the new page.
(Optional) Repeat steps 1 - 2 to move additional shortcuts around the shortcuts panel.
If moving shortcuts in BackOffice, get updates on the iOS or Android register to sync the changes made to the register.
Remove Shortcuts
Drag a shortcut up to the list to stop it from appearing on the shortcuts panel.
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(Optional) Repeat step 1 to remove additional shortcuts from appearing on the shortcuts panel.
If removing shortcuts in BackOffice, get updates on the iOS or Android register to sync the changes made to the register.
Manage Pages
Create additional pages to make room for more shortcuts or to organize shortcuts into specific groups of your choosing. Change the order in which pages appear, rename pages, and delete pages to further organize the item shortcuts.
(Optional) Repeat steps 1 - 6 to add, rename, and delete additional pages.
If managing pages in BackOffice, get updates on the iOS or Android register to sync the changes made to the register.
Shortcut Customization
Change the colors, labels, and sizes of shortcuts to customize how shortcuts appear on the sale and return screens at the register for added visibility and flair.
(Optional) Repeat steps 1 - 3 to customize additional shortcuts.
If customizing shortcuts in BackOffice, get updates on the iOS or Android register to sync the changes to the register.
Resize Shortcuts
Click and hold any corner of a shortcut on the layout.
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Drag the shortcut to the desired size.
Shortcuts can be resized to fit any number of empty spaces on the panel, from 1 to all 30. If an existing shortcut is in the way, move or remove that shortcut before resizing.
(Optional) Repeat steps 1 - 2 to resize additional shortcuts.
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If customizing shortcuts in BackOffice, get updates on the iOS or Android register to sync the changes to the register.
Copy Shortcuts to Linked Locations
Businesses with multiple linked locations can automatically copy, or apply, the item shortcuts layout from one location to the others. The copied layout will replace the existing shortcuts layout in all linked locations.
This feature is available for merchants with linked locations and is only visible to the Business Owner in BackOffice.
Make sure items on the layout of the current store exist in each linked location.
Items missing from inventory in other locations will not be added to the layouts of those stores. For help identifying missing items, visit our troubleshooting guide.
From the BackOffice item shortcuts setup page, click ‘Apply to linked locations’.
This will overwrite the existing layout in all linked locations with the layout from the current store.
Review the message box and click ‘Apply’ to confirm.
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Switch to another location, and visit the ‘Item Shortcuts’ page to check the status of the layout being copied to that location.
Once finished copying to this location, the ‘Work in progress’ notification will disappear. If necessary, switch to other linked locations to see the progress there as well.
