This guide focuses on solving issues related to setting up the ShopKeep iPad Stand. For help assembling the stand for the first time, visit our setup guide.
Need help with the BOSSTAB Universal Tablet Stand or Freeform iPad Stand instead? Visit one of the articles listed below. If you are not sure which stand you have, view a photo of each here.
If you purchased the wrong stand, exchange it for the correct one within 30 days of receipt.
I want to connect an iDynamo but already set up my stand without one.
Follow the steps below to connect an iDynamo credit card reader to the iPad and reattach the stand’s iDynamo supports using the screws and assembly tool included with the stand.
If you cannot locate the supports, screws, or assembly tool, see below for help.
Place the stand face down on a flat surface.
Plug the iDynamo into the iPad's charging port.
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Position the supports so their ridges fit into the holes on the sides of the iDynamo.
Do not use the iDynamo without the supports as they hold the reader in place while it is in use.
The ShopKeep iPad stand comes with two different sized assembly tools and a variety of parts. Follow the specific step below that describes what you lost.
If you lost an assembly tool:
Check the size of each tool below, then visit a hardware store to purchase the one you need.