ShopKeep Loyalty FAQ

ShopKeep Loyalty allows you to reward frequent customers with discounts. Check out this FAQ for answers to common questions about ShopKeep Loyalty.

If you are already using ShopKeep Loyalty and are experiencing issues, please refer to our ShopKeep Loyalty Troubleshooting article instead.

I want to use ShopKeep Loyalty. Where do I start?

ShopKeep Loyalty is available to merchants with a ShopKeep Advanced package. After signup, look for an email containing the setup instructions. Can’t find your email or looking to add Loyalty to your account? Contact Customer Care to get started.

How do I change my current rewards?

To make changes to ShopKeep Loyalty rewards after initial setup, visit the Loyalty section of BackOffice and click the ‘ShopKeep Loyalty Management Portal’ link. After changing the current rewards, be sure to also update the corresponding discounts used to redeem each reward.

Can I keep track of how many ShopKeep Loyalty discounts are applied?

Yes! View the Sales by Discount report to see discounts applied.

Can I add points to a customer’s balance?

No. Points must be earned through a sale on the ShopKeep iOS or Android register

Can I remove points from a customer’s balance?

No. Points are removed when they are redeemed for a reward in the ShopKeep iOS or Android register.

Can I see how many ShopKeep Loyalty points a customer has earned?

Yes. A customer’s current point balance can be checked from the ShopKeep Register app. Learn how to view point balances here.

Do customers need to be at the register to check their point balance?

No. Customers can download the AppCard app from the Apple App Store or Google Play Store to track their points from a mobile device.