Lightspeed Loyalty FAQ

Lightspeed Loyalty allows you to reward frequent customers with discounts. Check out this FAQ for answers to common questions about Lightspeed Loyalty.

I want to use Lightspeed Loyalty. Where do I start?

Lightspeed Loyalty is only available to merchants on select pricing packages. If Lightspeed Loyalty is not part of your current package, you first must upgrade to a package that includes this feature. To set up Lightspeed Loyalty on a compatible account, log in to BackOffice to fill out the setup form and set point thresholds and reward values.

Visit our Lightspeed Loyalty article for a full walkthrough of upgrading and setting up Lightspeed Loyalty.

How do I change my current rewards?

To make changes to Lightspeed Loyalty rewards after initial setup, visit the Loyalty section of BackOffice and click the ‘Lightspeed Loyalty Management Portal’ link. After changing the current rewards, be sure to also update the corresponding discounts used to redeem each reward.

Can I keep track of how many Lightspeed Loyalty discounts are applied?

Yes! View the Sales by Discount report to see discounts applied.

Can I add points to a customer’s balance?

No. Points must be earned through a sale on the Retail POS (S-Series) app for iOS or Android.

Can I remove points from a customer’s balance?

No. Points are removed when they are redeemed for a reward in the Retail POS (S-Series) app for iOS or Android.

Can I see how many Lightspeed Loyalty points a customer has earned?

Yes. A customer’s current point balance can be checked from the Retail POS (S-Series) app. Learn how to view point balances here.

Do customers need to be at the register to check their point balance?

No. Customers can download the AppCard app from the Apple App Store or Google Play Store to track their points from a mobile device.

How can I get help with a Lightspeed Loyalty issue?

Visit our Lightspeed Loyalty Troubleshooting article for help with most common problems.