Setting up the Mobile Tap v2 with Lightspeed Payments

Mobile Tap v2 is a small, portable Bluetooth card reader that empowers you to take fast and reliable card payments when paired with your iPad and Lightspeed Payments. It’s capable of reading magstripe cards, EMV-enabled cards, and contactless NFC card tapping.

Note: Mobile Tap v2 is only available in the United States.

Table of Contents

In the box

When you receive the Mobile Tap v2, the box will contain:

  • • The Mobile Tap v2 (US only)
  • • USB-C charging cable

Mobile Tap v2

For more detailed information about the Mobile Tap v2, refer to the product sheet.

Setting up the Mobile Tap v2

Fully charge your Mobile Tap before setting it up. The Mobile Tap comes with a USB-A to USB-C cable which is used exclusively for charging the device. This cable cannot be used to establish a connection with your iPad. The fully charged battery can support 800 NFC transactions and 1200 contact transactions. A full charge should be enough to last a day of trading, but it’s recommended to charge the device nightly to ensure uninterrupted use.

Turn on the Mobile Tap by holding and releasing the power button located on the side of the device.

Pairing the Mobile Tap to an iPad

Ensure the Mobile Tap is fully charged and Bluetooth is enabled on your iPad.

  1. On your iPad, confirm Bluetooth is toggled on in Settings > Retail (S).
  2. Turn on the Mobile Tap v2 device by holding down the power button until it makes a sound and lights up.
  3. In the Retail POS (S-Series) app, open the Main Menu and select Integrated Hardware.
  4. Tap on Stripe M2.

    Integrated hardware on app showing Stripe M2.

  5. Tap Pair.

    Pair the device in app.

  6. The iPad screen will show the device is updating. Stay on this screen and do not interrupt the update.

After the update is complete, the Mobile Tap v2 will be paired with the register and ready to take transactions.

Understanding the status lights

The status light on the Mobile Tap will help you recognize when the device is in certain states. Some of the common status lights are:

  • • No lights: Device is off.
  • • LEDs on and off in consecutive order: Device is waiting for Bluetooth pairing.
  • • All four LEDs flash three times: Bluetooth is connected.
  • • First LED is flashing: Device is in standby mode.
  • • First LED is on: Device is ready for payment.

Updating the DNS settings of your network

You may choose to update your DNS settings on your device to create a more secure and reliable connection between your iPad and your payment terminal.

  1. On your iPad, navigate to iOS Settings.
  2. Tap Wi-Fi.
  3. Tap the Information (i) icon on the network you are connected to.
  4. Tap Configure DNS.

    Configure DNS in iOS Settings

  5. Select Manual.
  6. If there are any DNS server IP addresses listed already, remove them from this window.
  7. Click + to add the Google IPv4 addresses:
    • 8.8.8.8
    • 8.8.4.4

    DNS addresses.

  8. Click OK > Apply.
  9. Restart your terminal and iPad to save changes.

Removing the Mobile Tap v2 from the register

  1. In the Retail POS (S-Series) app, open the Main Menu and select Integrated Hardware.

    Integrated Hardware page.

  2. Tap on Disconnect in the right corner.
  3. On your iPad, go to Settings > Bluetooth.
  4. Next to the M2 reader serial number, tap the blue information (i) icon.
  5. Tap Forget This Device.
  6. Tap Forget Device to remove.