Points of Contact

If you run into issues with the register or BackOffice, or if you are a merchant with questions about using ShopKeep, reach out to the Customer Care team for assistance. Follow the instructions below to contact a Customer Care Advisor.

Please note that support is only available in English.

Table of Contents

Customer Care

Contact Customer Care if you have questions about using ShopKeep, or for help resolving urgent issues that affect your ability to run the business.

Before contacting Customer Care, visit one of our troubleshooting guides or FAQs for help. If you have questions about setting up your account, inventory, or hardware, visit our Setup FAQ.

Contact Customer Care for help with:

  • Urgent Hardware and Software Issues
  • Troubleshooting
    • How to Contact Customer Care

    To contact Customer Care, click the Help link in BackOffice to see all available contact options or submit a case here. If prompted, provide your Location Code when contacting Customer Care.

    Find Your Location Code in BackOffice

    Location Codes allow our Customer Care advisors to quickly identify your account. If asked for your Location Code, find it in BackOffice.

    Don’t have access to BackOffice? Continue to the next section to find the location code on the register.

    1. In BackOffice, click ‘Help’.
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    2. Locate the 6-digit ‘Location Code’ under the support search bar.
    Find Your Location Code on the Register

    If you are not able to access BackOffice, find your location code at the register. Location Codes allow our Customer Care advisors to quickly identify your account when you contact us.

    1. On the register, open the Main Menu and tap 'System Diagnostics'.
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    2. Locate the 6-digit ‘Location Code’.

      The Location Code can also be found on every error message.

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