If you run into issues with the register or BackOffice, or if you are a merchant with questions about using Lightspeed Retail, reach out to the Customer Care team for assistance. Follow the instructions below to contact a Customer Care Advisor.
At this time, support is only available in English.
Understanding when to contact Customer Care
Before contacting Customer Care, visit one of our troubleshooting guides or FAQs for help. If you have questions about setting up your account, inventory, or hardware, visit our Setup FAQ.
Contact Customer Care for help with:
- Urgent hardware issues
- Urgent software Issues
- Troubleshooting
Contacting Customer Care
To contact Customer Care, click the Help link in BackOffice for all available contact options, chat with us on the web, or chat with us in the Retail POS app. If prompted, give your Location Code when contacting Customer Care.
Finding your Location Code in BackOffice
Location Codes allow our Customer Care advisors to quickly identify your account. If asked for your Location Code, you can find it in BackOffice.
Don’t have access to BackOffice? Continue to the next section to find the location code on the register.
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In BackOffice, click Help.
- Locate the 6-digit Location Code under the support search bar.
Finding your Location Code on the register
If you are not able to access BackOffice, you can find your location code at the register. Location Codes allow our Customer Care advisors to quickly identify your account when you contact us.
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On the register, open the Main Menu and tap System Diagnostics.
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Locate the 6-digit Location Code.
The Location Code can also be found on every error message.
