Tipping with Lightspeed Payments

Merchants using Lightspeed Payments with a supported payment terminal can enable the ability to tip directly on the screen of the terminal for a more seamless customer experience. You can also choose to enable tip options on the iPad screen.

Table of Contents

Enabling tipping on the terminal or screen

Tipping on the terminal or on the screen can be enabled in your settings in the Back Office:

  1. In the Main Menu under Settings, click Receipts and Tips.

    Receipts and Tip page, Back Office.

  2. Click the Tips and Signature tab.
  3. Toggle on Tips to enable tipping.

    Tipping settings page, Back Office.

  4. Under Select Tip Hardware, choose to display the tip options on the payment terminal or on the iPad screen before payment.
  5. If you selected Payment Terminal as your tipping hardware, under Tip Options, choose if tip options will be a Percentage (%) or a Fixed amount ($). Then, enter Suggested Tip amounts to display tipping options to customers on the terminal.

    Payment terminal tip options, Back Office.

    If you selected On Screen as your tipping hardware, select either $ (dollars) or % (percentage) for each amount.

    On screen tip options, Back Office.

    Note: By default, customers can also select Custom or No tip as an option before payment.

  6. Click the Signature dropdown to choose a signature option.
  7. Click Save.

Note: Your terminal receives new or updated configurations when it connects to your POS application. It can take up to five minutes to receive new or updated configurations.