Workaround for IPP320/350 and iCMP Connection Issue
Learn more about managing the IPP320/350 and iCMP connection issue below.
Table of Contents
Workaround steps
Please follow these steps exactly:
Reboot the terminal using the Yellow and Pound (#) keys.
While it's rebooting and when the COPYRIGHT screen appears showing the initialization info, enter the code:
2
>6
>3
>4
>GREEN
Press 'F' to access the menu.
Select 'Telium Manager'.
Scroll down and choose 'Initialization'.
Select 'Parameters'.
Choose 'Date & Time' > 'Set Date'.
Set the date to 01/01/2020 (or any date far in the past).
Press the GREEN button to save.
Reboot the terminal again using Yellow and Pound (#).
Navigate to Integrated Hardware on your register and attempt to reconnect the iCMP or IPP320/350.
Once completed, your reader should reconnect and be usable for transactions again.
Please note this is a temporary fix. You may need to repeat the process after power cycles or updates.
Our engineering team is continuing to work on a long-term solution. We recommend preparing for an eventual upgrade to a newer, supported device.
If you have any questions or run into issues during the process you can contact the Customer Support team at [email protected]
or chat directly from your Retail POS (S-Series) Backoffice.