Workaround for IPP320/350 and iCMP Connection Issue

Learn more about managing the IPP320/350 and iCMP connection issue below.

Table of Contents

Workaround steps

Please follow these steps exactly:

  1. Reboot the terminal using the Yellow and Pound (#) keys.

  2. While it's rebooting and when the COPYRIGHT screen appears showing the initialization info, enter the code:
    2 > 6 > 3 > 4 > GREEN

  3. Press 'F' to access the menu.

  4. Select 'Telium Manager'.

  5. Scroll down and choose 'Initialization'.

  6. Select 'Parameters'.

  7. Choose 'Date & Time' > 'Set Date'.

  8. Set the date to 01/01/2020 (or any date far in the past).

  9. Press the GREEN button to save.

  10. Reboot the terminal again using Yellow and Pound (#).

  11. Navigate to Integrated Hardware on your register and attempt to reconnect the iCMP or IPP320/350.

Once completed, your reader should reconnect and be usable for transactions again.

Please note this is a temporary fix. You may need to repeat the process after power cycles or updates.

Our engineering team is continuing to work on a long-term solution. We recommend preparing for an eventual upgrade to a newer, supported device.

If you have any questions or run into issues during the process you can contact the Customer Support team at [email protected] or chat directly from your Retail POS (S-Series) Backoffice.