A Support Site You Can Rely On

Our recently revamped Support Site is more powerful than ever, answering all the questions you have about running a smarter business

Many people say that they’ve heard it all, but we really mean it. The ShopKeep Support Site has the answers you need to keep your business running smoothly at any time and get the most out of your ShopKeep experience.

Visit the ShopKeep Support Site Now

If you’d like an idea of what we’ve been working on over there, here are a few of the most helpful updates that we wanted to share:

Super Powered Search

We rebuilt site search from the ground up and we’re confident that you’ll like what you find both in terms of results and format. We’ve also put search front and center on the main Support home page, making it easier to find than ever.

Best Practices Guides

We tell you how to make the most of your ShopKeep system and set yourself up for success with these comprehensive hardware and software usage guides. We shared the one for your ShopKeep register recently, but all of the guides are available here and we will be continuing to add new ones. Check back regularly for more best practices and ShopKeep advice. Also, feel free to send us ideas for new guides too!

Troubleshooting Guides

Even when you follow our best practices, it’s possible (albeit much less likely) that something could go wrong with your ShopKeep software or hardware. That’s why, in addition to our customary 24/7/365 phone and email support, we now also offer a series of detailed Troubleshooting Guides on a variety of topics. Next time you’re having an issue, see if one of our guides can help you out!

Advanced Topics

As you well know, ShopKeep is a powerful point of sale system, but it may be able to do even more than you think it can. That includes integrating directly with QuickBooks™ Online for seamless accounting and MailChimp for powerful email management! Check out those and other advanced topics in this section of the Support Site.