Billing Policy

Payment and Refund Terms

1. You must provide a valid credit card in order to pay for Lightspeed Commerce USA Inc (“ShopKeep by Lightspeed”) services.
2. Accounts are billed at the beginning of each monthly billing period, except those accounts that have paid in advance for a committed period in excess of one month, and such charges are non-refundable. There will be no refunds or credits for partial months of Service or for prepaid plan unused months. No exceptions will be made to this rule in order for us to treat all of our customers fairly.
3. ShopKeep by Lightspeed may charge a monthly dormant fee for accounts with zero active registers in order for ShopKeep by Lightspeed to continue to provide certain support services to accounts with zero active registers but are not terminated. The dormant fee will start on the next billing date. For example, if the usual billing date is 5th of the month and the account goes dormant on the 2nd of the month, the dormant fee will be charged on the 5th of the month going forward. When the account chooses to become active again, the account will be billed at the current prevailing monthly rate displayed on the ShopKeep by Lightspeed website for accounts that pay month-to-month without a contract.
4. All fees are exclusive of any and all taxes imposed by taxing authorities and you shall be responsible for payment of all such taxes.
5. ShopKeep by Lightspeed reserves the right to at any time modify or discontinue one or more elements of the Service on reasonable notice, except where technical contingencies cause disruption without notice.
6. Prices of the Services are subject to change at any time with 30 days notice, unless you have agreed to a prepaid committed purchase agreement or to a fixed monthly price plan for a committed non-cancellable period. We will let you know of changes by any or all of the following – email, posting to ShopKeep by Lightspeed.com, posting inside the service.
7. You agree to periodically review ShopKeep by Lightspeed pricing and policies made available on the Shopkeep website in order to stay informed.
8. ShopKeep by Lightspeed shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Expert Training

Training appointments with an Expert may be purchased at an hourly rate at the price set forth on shop.shopkeep.com. Appointments are non-refundable, but any appointment cancelled 24 hours in advance of the scheduled time is available for rescheduling. If an appointment is cancelled less than 24 hours before the scheduled time, it will be marked as a completed appointment and cannot be rescheduled.

Cancellation and Termination

1. You must contact us in order to cancel your account so we can make sure your account is terminated safely and you don’t lose any data. Simply chat with us in BackOffice or contact us any time by submitting a case for our team.
2. Upon cancellation, access to your BackOffice will be permanently removed. Please take steps to export your data from the Service before requesting cancellation.
3. You are responsible for any charges that you incurred or committed to before you cancel, including prepaid plans (which prepaid amounts will not be refunded if cancellation is before the end of the commitment term) or a fixed monthly price plan for a committed non-cancellable period (you are required to pay for the plan until the commitment period ends). If you were charged on the 5th and then canceled on the 8th for a month-to-month plan you are still responsible for the 30-day period following the 5th, but you will not be charged again.

Lessees of Hardware in Canada

In the event that you have leased hardware in Canada through a ShopKeep by Lightspeed partner hardware lease program and you have not made a hardware lease payment(s) in full for any and all of the first three monthly payments in connection with such hardware lease, ShopKeep by Lightspeed reserves the right to charge you for any related fees charged to ShopKeep by Lightspeed by the applicable lessor for your failure to comply with such lease payment obligation(s).

Sales Tax For Hardware and Software Purchases

Based on applicable tax laws, ShopKeep by Lightspeed will calculate, collect, and remit sales tax on behalf of our customers for software subscription purchases and hardware orders shipped to customers in the following states:

BE SURE TO REVIEW THE MERCHANT USER LICENSE AGREEMENT FOR ADDITIONAL TERMS AND CONDITIONS OF THE SHOPKEEP SERVICE, OF WHICH THIS BILLING POLICY IS A PART.