Customer Satisfaction
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26 Inexpensive Customer Appreciation Ideas
You know that customer appreciation is important all year round. So to keep you in that mindset we've put together a few inexpensive ideas for 2019.
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3 Types of Challenging Customers — And How To Deal With Them
Ah, the “difficult” customer. We show you how to handle angry customers, indecisive customers, and internet vigilantes.
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25 Simple Customer Service Tips All Retailers Should Try
For small retailers, improving customer satisfaction can be the difference between thriving and surviving. Apply these 25 customer service tips to enhance the customer experience in your small business.
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Why Your Shoppers are Unhappy... and How to Remedy It
Learn how to identify and solve the common customer satisfaction issues that could be preventing your business from reaching its full potential.
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15 Retail Customer Retention Tactics for Brick-and-Mortar
With growing retail competition, you need top-notch customer retention tactics to ensure you do more than simply sell inventory. Here are a few of our favs.
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How to Increase Sales in Retail — The Ultimate Guide
Learning how to increase sales in retail doesn’t have to be difficult. Follow our ultimate guide to jump start your sales and boost your revenue.
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How to Deal with Difficult Customers During the Holidays
If you work in retail, you’re going to deal with difficult customers. To help you survive the worst confrontations, here are a few tips to follow.
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The Benefits of Selling Gift Cards This Holiday Season
The holiday season is here and gift cards are one of the most requested items. Here’s why there are huge benefits to offering gift cards at your business.
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Say “Hello” to the Small Business Hub
ShopKeep is happy to announce the relaunch of our blog. Though our old blog served you well, please give a warm welcome to ShopKeep’s Small Business Hub.
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How to Improve Retail Sales | The Paradox of Choice
When it comes to your customers:More is less and less is more. Learn how to improve sales in your small business by reinforcing the paradox of choice.
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Survey Says: Facebook is King for Small Business
Our survey is in and results say that Facebook is king for small business! Here’s how you can leverage your resources to make the most out of this platform.
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Here is How to Keep Your Customer Retention Rate High
Keeping customers happy can be difficult for merchants. Here are 6 customer retention strategies guaranteed to keep retention rates high and patrons happy!
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How to Have Super Fast Point of Sale Transactions, Guaranteed
Want to increase customer gratuity in your business? Your POS system can make that possible and much much more!
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How To Increase Holiday Gift Card Sales for Your Business
Selling gift cards impacts revenue significantly for small business owners. In fact, sales from gift cards are expected to GROW TO SOME $140 BILLION BY 2016. Here’s how to claim your share of the pie.
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Improving Customer Gratuity at the Point of Sale
Want to increase customer gratuity in your business? Your POS system can make that possible.
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Worry-Free Ways to Gain Customers With Your POS
POS Systems do far more than just transactions now. Find out how you may be losing customers and how to improve customer satisfaction and brand loyalty.
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5 Ways Your POS Software Can Improve Your Customer Service
POS software can help you improve and provide better customer service. Using your POS software, here are 5 ways you can create great customer experiences.
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How to Create the Customer Loyalty Your Small Business Needs
Investing in customer loyalty is a surefire way to boost profits and grow your business. Learn how you can turn one-time customers into repeat business today.
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Fighting for Consumer’s Wallets and Attention with Small Business Saturday
Are You Doing Enough to Target the Biggest Shopping Day of the Year? Small Business Saturday is upon us and it presents a big opportunity to local businesses.
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How To Design A Great Checkout Experience by Dean Heckler
Founder of Heckler Designs, Dean Heckler shares how to design a beautiful and effective point of sale environment
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How Well Do You Know Your Customers? by Gene Marks
Small Business owner and columnist, Gene Marks asks how much you know about your customers and what you're doing with that information
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The Second Step to Long-Term Success
Acquiring new customers is the first step in creating a successful business. To ensure long-term success, learn how to better engage with your customers.
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How To Pick The Right Loyalty Program To Keep Your Customers
Are you a small business owner? Learn what to consider when choosing a loyalty program and build long-lasting relationships with your best customers.
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Are You Delighting all Five Senses in your Retail Store?
Are you a Retail Store owner? Read about components that affect the customers five senses (sight, smell, touch, sound, taste) and enhance customers' experience.
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Wine Preservation System Personalizes Human Interaction At USW
Are you a wine shop owner looking into technology? Take a cue from Union Square Wines to see how their investment in tech helped their business boom.
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How to Get Yelp & Google Business Reviews in 9 Easy Steps
Reputation management is key to thriving in today’s digitally-connected world. Learn how to get more Yelp and Google Business reviews with these 9 simple tips.
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When Was The Last Time A Customer Said 'Wow'?
When was the last time you customer said "Wow"? Learn how to identify the key moments on the customer journey and build a killer customer experience.
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How Coffee Subscription Service, Tonx Got Bought by Blue Bottle Coffee
So, you dream of opening a Coffee Shop? Learn about Tonx Coffee Subscription Strategy and see how they compete against mega corporations like Starbucks.