Retail POS (S-Series) on The Mini, Built by Clover, FAQ

Setup

This section covers questions related to setting up the Retail POS (S-Series) on The Mini, built by Clover.

How do I set up the Retail POS (S-Series) on The Mini, built by Clover?

Visit our The Mini Setup article for help with hardware setup and activation.

Does the Retail POS (S-Series) on The Mini, built by Clover, need internet?

An internet connection is required for setup and activation. After setup, internet is used to process credit cards, perform returns, and sync data with BackOffice. Without internet, the Retail POS (S-Series) on The Mini, built by Clover, can run cash sales, sales to non-credit tenders, and sales to credit tenders if offline payments are set up.

Visit our Best Practices article for recommendations on how to set up your network.

How does The Mini connect to my network?

The Mini can either be physically plugged into the network via ethernet cable or connected wirelessly over WiFi. Learn more in our setup article here.

How do I download the Retail POS (S-Series) app?

The Retail POS (S-Series) app downloads automatically during device setup.

Can I install the Retail POS (S-Series) app on The Mini, Built by Clover, if I did not purchase the device directly from Lightspeed Retail?

Yes, the Retail POS (S-Series) app can be manually installed from the Clover App Market on The Mini, Built by Clover. To download the latest version of the app, you must use a 2nd-gen Mini device.

Visit Clover support to learn how to install apps on a Clover device or check if your Mini is a 2nd-gen device.

Can I install the Retail POS (S-Series) app on my own Android device?

Yes. The Retail POS (S-Series) app works on tablets running Android v7.0 Nougat and above. Visit our Best Practices for Lightspeed Apps guide to learn more.

Can I activate a Lightspeed Retail Register on both The Mini and an iPad?

No. A single account must have all of its registers either on The Mini devices or on iPads.

How do I add additional registers to my account?

Add register licenses in BackOffice from the Settings menu to be able to activate additional registers. For step-by-step help managing register licenses, visit our Register Licenses article.

How do I update the Retail POS (S-Series) app?

There is no need to manually update the Retail POS (S-Series) app as updates automatically install at night when The Mini, built by Clover, is inactive.

What is the included screwdriver used for?

The screwdriver is used to change the direction of the Clover Hub’s cable. Refer to the included Feature Guide for help adjusting the cable.

Do I need the included USB cable for setup?

No, the USB cable is not required for setup.

Register Functions

Here you will find questions about sales, returns, and other actions employees can perform on the Retail POS (S-Series) on The Mini, built by Clover.

How do I ring up an item?

Tap an item’s shortcut, scan its barcode using a connected USB barcode scanner or The Mini’s built-in front-facing camera, or search by its name, SKU, or UPC to ring it up. Learn more in our Using the Register article.

Note: Some register features are only available for the Retail POS (S-Series) app on iOS. See which features are not available for The Mini here, then visit this article to learn about differences between the two registers.

Can I check an item’s quantity on hand from the register?

Yes. Visit our The Mini, Built by Clover, vs. Retail POS (S-Series) on iOS article to learn how to view an item’s quantity at the register.

Can I save a sale in progress and finish ringing it up later?

Yes. Tap the disk icon at the top of the New Sale screen to save a sale.

Do saved sales sync between registers?

Yes. By default, saved sales sync between all registers with an active internet connection. Read our Saved Sales Sync article for more information.

Can I collect and track customer information?

Yes. Tap ‘Walk-in customer’ at the top of a sale to add a new customer or tag an existing customer to the sale.

What kind of credit payments are supported?

The Retail POS (S-Series) on The Mini, built by Clover, accepts swiped credit and debit cards, EMV chip cards, manual entry, and contactless payments (Apple Pay, Samsung Pay, Google Pay, and contactless cards).

How do I run a manual credit card transaction?

Tap the ellipsis icon on the New Sale screen to access the ‘Manual Credit’ option. You will need the card number, CVV code, and expiration date to process a manual credit card sale.

Note: Some register features are only available for the Retail POS (S-Series) on iOS. See which features are not available for The Mini here, then visit this article to learn about differences between the two registers.

Can I set a signature threshold?

Yes. Tap ‘Setup’ on the register menu and select ‘Card signature threshold’ to open the Setup app, then visit our Using the Clover Mini article for help customizing the register’s payment settings. Sales below the set threshold will not require a customer signature.

Can I accept tips at the register?

Yes. Depending on your account settings, customers can either leave tips by credit card or gift card on the screen of the register or by credit card on paper receipts. Learn more about tip and gratuity settings here.

Can I change the suggested tip amounts that display on screen or print on receipts?

Yes. Visit our Tips and Gratuity article to learn how to change the suggested amounts or to disable tipping.

Can customers tip on paper receipts?

Yes. Change the Tips and Signature setting to control whether customers tip on the screen of The Mini or on paper receipts.

Can I add notes to kitchen tickets or receipts?

Yes. Learn how to add notes that will print on kitchen tickets and receipts here.

Can I sell and redeem gift cards at the register?

Yes. Cashiers can sell, redeem, check the balance of, and return sales to gift cards on the register.

NOTE: Gift Cards are only available for Lightspeed Retail merchants on select pricing packages.

Can I disable the ‘All done’ screen at the end of a sale?

No, this screen cannot be turned off.

Can I return part of a sale?

Yes, you can return any combination of whole inventory items from a sale. However, you cannot return part of an item and cannot specify a dollar amount to refund.

How do I return a sale from a previous shift?

This type of return requires the transaction number or barcode from the original sales receipt or the name of the customer tagged to the sale. If you cannot find the receipt or the original sale was not tagged to a customer, perform a manual return to refund the customer cash or another non-credit tender. Visit our The Mini, Built by Clover, vs. Retail POS (S-Series) on iOS article to learn more about returns.

Can I automatically print or email a receipt at the end of transactions?

Yes. Tap ‘Setup’ on the register menu and toggle on ‘Always print receipt’ and/or ‘Always email receipt’.

Can I hide printed receipt options at the end of transactions?

Yes. Tap ‘Setup’ on the register menu and toggle off ‘Show customer receipt print option’. This allows you to only show email and no receipt options.

Can I reprint receipts?

Yes. Receipts can be reprinted from the ‘Sales history’ section of the register menu.

Can employees clock in and out?

Yes. Employees can clock in and out from the sign in screen. The sign in screen is only accessible when more than 1 employee is set up in BackOffice.

Where can I learn to use the register?

Visit our Getting Started and Register support pages for links to articles about starting your day, ringing up sales, and other register features.

Note: Some register features are only available for the Retail POS (S-Series) app on iOS. See which features are not available for The Mini here, then visit this article to learn about differences between the two registers.

Why does my register look different from the support site?

The Retail POS (S-Series) on The Mini, built by Clover, was developed specifically for Clover’s Android interface and, therefore, will look different from the Retail POS (S-Series) app on an iPad. Support articles show the Retail POS (S-Series) app for iOS, but the steps to perform most functions are the same for the Retail POS (S-Series) on The Mini.

How is the Retail POS (S-Series) on The Mini, built by Clover, different from the iPad Register?

Visit our The Mini, Built by Clover, vs. Retail POS (S-Series) on iOS article to learn how using The Mini differs from using the Retail POS (S-Series) app on iOS.

How do I exit the Retail POS (S-Series) app?

Open the register menu and tap the home button to return to the Home screen of The Mini, built by Clover.

How can I get help with a problem affecting the Retail POS (S-Series) on The Mini, built by Clover?

Visit our The Mini Troubleshooting guide for help solving register-related issues.

Which register features are unavailable?

Register features incompatible with the Retail POS (S-Series) on The Mini, built by Clover, include Pay by Link, Serverless Sync™, Default Home Screen, reprinting kitchen tickets, resending email receipts, upload and download speeds on the Diagnostics screen, viewing instructions for requesting tip adjustments, managing item availability at the register, push notifications, and integrated weight scales.

Supported Hardware

This section answers questions about which hardware can and cannot be used with the Retail POS (S-Series) on The Mini, built by Clover.

What hardware works with The Mini, built by Clover?

The register is compatible with all cash drawers in the Lightspeed Store, the Clover cash drawer, The Mini USB Barcode Scanner, Zebra USB Barcode Scanners, the Epson TM-U220B Kitchen Printer, Epson Ethernet Printers, and The Mini Swivel Stand.

How do I set up a cash drawer?

The drawer plugs directly into the Clover Hub. Visit our The Mini Setup article for setup help.

How do I set up a barcode scanner?

The scanner plugs directly into any USB port on the Clover Hub. Visit our The Mini Setup article for setup help.

Why should I purchase a USB barcode scanner if The Mini’s built-in camera can scan barcodes?

While The Mini’s camera works well for occasional barcode scanning, a USB scanner is faster, more accurate, and performs better in low-light environments. If your business scans many barcodes each day or operates in an area that is not well lit, we recommend purchasing a USB scanner.

How do I set up the swivel stand?

Visit our The Mini Setup article for help setting up The Mini Swivel Stand.

Can I use a Bluetooth barcode scanner?

No, only specific USB barcode scanners work with the register.

Can I connect a credit card reader?

No. Standalone credit card readers do not integrate with the Retail POS (S-Series) on The Mini, built by Clover.

Can I connect a kitchen/ticket printer?

Yes. The Epson TM-U220B Kitchen Printer and Epson Ethernet Printers are both compatible with the Retail POS (S-Series) on The Mini, built by Clover.

How do I set up a kitchen/ticket printer?

First set up the printer hardware, then visit our The Mini, Built by Clover, vs. Retail POS (S-Series) on iOS article to learn how to connect the printer to the Retail POS (S-Series) app.

Can I use The Mini’s receipt printer as a kitchen printer?

No, The Mini’s receipt printer cannot be used to print kitchen tickets.

What happens if my kitchen printer fails to print a ticket?

In this case, the ticket will automatically print to an available fallback printer. If there is no fallback printer, the register will allow the cashier to send the ticket to The Mini’s built-in receipt printer.

What kind of paper do I need for my printer?

BackOffice

Wondering how to set up BackOffice or why certain features are missing? This section covers BackOffice questions users of the Retail POS (S-Series) on The Mini, built by Clover, may have.

Where can I learn to set up and use BackOffice?

Visit our Getting Started and BackOffice support pages for links to articles about adding items, creating item shortcuts, running reports, and other BackOffice features.

Note: Some BackOffice features are only available for the Retail POS (S-Series) app for iOS. See which features are not available for The Mini here, then visit this article to learn about differences between the two registers.

How is BackOffice different for the Retail POS (S-Series) on The Mini, built by Clover, compared to the iPad Register?

Visit our The Mini, Built by Clover, vs. Retail POS (S-Series) on iOS article to learn how BackOffice differs for users of The Mini compared to users of the Retail POS (S-Series) for iOS.

Which BackOffice features are unavailable?

BackOffice features and settings unavailable for the Retail POS (S-Series) on The Mini, built by Clover, include the Default Home Screen setting and the setting that controls when customers leave a tip during EMV sales.