ShopKeep Referral Partner Program Signup

No, but you must review and consent to the terms and conditions of the Referral Agreement included at the bottom of the lead submission form.

There is no cost to participate in ShopKeep’s Referral Partner Program.

The online lead submission form is the best way to refer a merchant, schedule a consultation, get a hardware quote and see a product demo of ShopKeep. The lead form must be submitted before a merchant contacts ShopKeep directly.

Within 1-2 business days.

No, but the more business you submit the more benefits you receive!

We currently don’t have a portal for our partners, but we’ll let you know via email when your lead starts a trial and when the lead converts to a paying ShopKeep merchant.

We do our best to keep you updated throughout the lead submission process. You will receive a confirmation of your lead submission, when your merchant converts to trial (prompting you to fill out the online ISO Boarding Form) and lastly when your merchant becomes a paying account. You may also contact your Relationship Manager and you can always reach the ShopKeep Channel Team at [email protected] or 866.232.9132.

Yes, you can always request that we do not contact your merchant directly by leaving a message in the ‘Notes’ section of the online lead submission form. There is also a check-box option for you to request your merchant is not contacted directly.

It is imperative our Channel Team receives the online lead submission form prior to your merchant contacting ShopKeep directly (via phone, email, creating a trial account or chatting into our website). Otherwise, we cannot guarantee a referral payout and the lead will be directed to ShopKeep’s Direct Sales Team..

The first merchant you refer (via the online lead submission form) over to us and bills we will ACH you $150. Don’t worry it gets better, the second merchant you send our way and bills we will ACH you $450! And every merchant you send our way after that will be a $300 ACH payout.

We ACH referral bonuses straight to your account! For your first payout we will send you an email asking for a voided check.

Yes, once a merchant you refer via the online lead submission form becomes a paying ShopKeep customer those payout funds are yours to keep.

Yes, you can find those on our Partner Brand Guide.

Yes, but we’d like to see it. Please use approved images and send your creations to [email protected]

Yes, in the Selling ShopKeep portion of our Partner ToolKit you can find a variety of sales slicks. We are also working to have additional sales resources available to our Partners. Stay tuned!

You can fill out the online lead submission form and request a product demo. If you have an iPad yourself, you can request free demo store access to ShopKeep POS. Please note there is no free access to the BackOffice That requires a paying account or a free two week trial.

ShopKeep YouTube Channel, ShopKeep Blog and ShopKeep App Store Reviews are all great places to read more about ShopKeep POS.

ShopKeep is an iPad based POS app and is supported on Apple iPad 2 or newer (including iPad mini). ShopKeep’s BackOffice is browser-accessible anywhere there is internet.

No, ShopKeep is an iPad only application, but merchants have access to our Pocket App for both Apple and Andriod.

After the merchant’s free 14-day trial, there are several pricing options: $59/month billed monthly, $49/register billed monthly with an annual contract and $490/register annually paid up front. We’ll work with your merchant to arrive at the best pricing option for them. Additionally, businesses in IL and NY are subject to sales tax.

The costs for software access, future updates and 24/7 customer care. You can find all our supported hardware in our online store. Hardware kits are only recommended packages; you can add on or buy a la carte as necessary.

Account billing is done via credit card. We accept Visa, MasterCard, Discover, and American Express. We cannot accept checks or bill merchants directly.

No, never. ShopKeep has no long term contracts or cancellation fees. You can rest assured that, if your merchants are not happy, they can cancel anytime. We want to keep your merchants happy!

If a register license is added in the middle of the month, the merchant will be billed a prorated amount for the days until their next billing date. For example, if they’re usually billed on the 1st of a 30 day month and add a register license on the 15th, they’ll be immediately billed $24.50 for the 15 days remaining until the next full bill. This charge is not refunded if the merchant removes the register early.

A merchant’s 14 day trial begins as soon as they sign up, and their first billing date occurs 14 days after sign up.

Account billing is done via credit card. We accept Visa, MasterCard, Discover, and American Express. We cannot accept checks or bill merchants directly. Monthly billing is based on register licenses available on a merchant’s account. Deactivating a register license or deleting the app does NOT remove it from the merchant’s account.

If a merchant owns seasonal business or is just taking a few months off, we can definitely help them out! The merchant’s account can be made dormant for the duration of their offseason. Dormant accounts are charged a reduced rate of $9.99/month and carry 0 register licenses, but retain full access to the BackOffice. That means merchants will still be able to view reporting, edit inventory, and prepare for their business’s reopening. To make an account dormant, first deactivate all registers. Then, send an email from the account owner address to [email protected] requesting that we make the account dormant.

Contact the designated Channel POS specialist or Customer Care or via email at [email protected]. They can guide you through the proper steps.

On the cloud because ShopKeep is a cloud-based POS.

As of Jan 17, 2017 the most updated version of ShopKeep POS is 2.9.9. You can always check the app store as well.

We cannot offer, nor support, our product outside the USA, Canada, and the UK. We feel we cannot offer the level of support needed in other countries and time zones. Additionally we do not support VAT, multi currency, multiple languages nor do we support integrated credit card processing in other countries outside the USA. We hope to in the future so stay tuned…

There is no minimum internet speed required for ShopKeep to run and the app can operate on WiFi only.

ShopKeep will continue to run if a merchant does not have an active internet connection for sales to cash and other tenders. ShopKeep needs to have an active internet connection in order to communicate with the gateway to process credit cards. If the network is down and there is no internet connection, the merchant will not be able to process credit cards. In times like these, the merchant may consider only accepting non-credit tenders. Alternatively, they can use a credit card imprinter so they can enter credit transactions manually once their internet connection is restored. To run a manual/key in credit transaction, they’ll need: the customer’s credit card number, expiration date, CVV code, and billing zip code.

ShopKeep recently released a multi-store management. This article will walk you through the logistics!

ShopKeep POS has a wide variety of features & functionalities that help support your merchants run smarter businesses! You can search any of the following on our ShopKeep Support Site: sales reporting, inventory management, modifiers, table serve, Serverless Sync™, tipping (on screen or receipt), customer tracking, employee tracking/scheduling, gift cards, Quickbooks Online Integration and much more!

Absolutely! We currently work with ISOs, VARs and consultants through our Partner Referral Program, most of these partners sell their own credit card processing services.

Our own ShopKeep credit card processing service is simply for our Direct merchants that call in and need a processing solution. Once the lead form is submitted, the lead is protected within ShopKeep solely for the partner that submitted the lead. If the merchant tries to later call in to ShopKeep without the Partner, the merchant will be referred to our Channel Sales Team. On top of that, ShopKeep offers partners a non-solicitation on credit card processing in our referral contract, so we cannot discuss processing with any of your leads/accounts. You can read our Referral Partner agreement here.

BridgePay (sometimes known as Tgate).

Moving forward ShopKeep will bill merchants a $15/month gateway fee. Merchants referred by ShopKeep Partners with 3 or more paying accounts will have this fee waived!

Compliance falls on our gateway, BridgePay, which is PCI compliant via their PayLINK software.

ISO Boarding Form. Once that form is submitted, it will be processed by our Customer Care Team, they will reach out if there are any questions!

ISO Boarding Form. There is no cost to the merchant for the switch. Once that form is submitted, it will be processed by our Customer Care Team. They will be in touch with you and the merchant to confirm the change. The merchant will need to reply to Customer Care’s emails from the business email on file.

Fill out and bookmark the ISO Boarding Form to switch merchants processing!

No, ShopKeep is an iPad-based POS and other compatible hardware can be found on our online hardware store. Card swipers, however, must be ordered directly from ShopKeep. We have several card swiper options found here.

Yes, ask us about our Commitment Program!

Please fill out the online lead submission form and request a consultation with a Channel POS Specialist. They work directly with Partners and merchants to create a custom hardware quotes. You can also easily create a quote by adding items to a shopping cart found in our online hardware store.

No, we do not finance merchants.

No, but we Partner with a company called POS Portal who offers 24 month interest-free hardware leases. The leases have a hardware purchase option at the end of the lease term (10% of the total lease cost). All leased hardware is brand new. You can get an estimate on ShopKeep POS Portal Microsite.

Retail, Bars, QSR/Restaurants.

Please fill out our online lead submission form and we will get that free 14 day trial started for your merchant ASAP!

Yes. It’s a chance to try us out for free with a full-featured account to see if we are right for you. We don’t even require a credit card during your trial. Your dedicated Channel POS specialist will walk you through ShopKeep and how it works with your business.

ShopKeep POS is founded by a merchant, for merchants, and is built to be completely user-friendly. With that said, your merchants will learn about basic features & functionalities from their designated Channel POS Specialist. Once your merchant becomes a paying ShopKeep account, they will be assigned a ShopKeep Expert with whom they can schedule training consultations. Also, ShopKeep’s best-in-class Customer Care Team is available to all paying merchants 24/7/365.

We will happily give your merchant a scheduled call to help them set up hardware. If a merchant purchased hardware from us, there is never a charge for help with set up, but it still should be scheduled ahead of time. Please call us or email [email protected] for more info. Hardware setups calls are scheduled and offered with at least 24 hours notice (weekdays only).

We will be very soon! You can read more about ShopKeep’s EMV Liability Promise here or on our EMV FAQ page found here.

Yes. Both the iCMP and iPP320 card readers are EMV-capable.

No, our EMV card readers are not live. ShopKeep is offering covered merchants liability protection that can be reviewed here.