Finding answers in the Help Center

The Retail POS (S-Series) Help Center is the hub of knowledge for all things Retail POS (and where you are reading this article). You can search for specific articles, browse topics, and learn about new features all from within the Help Center.

If your query is a little more complicated and you can't find the answers you need on the Help Center, our Support team is here to assist you. Use the channels below to contact us.

Privacy, security, and compliance resources

Visit the Lightspeed Trust Center to learn more about Lightspeed’s privacy and security practices and get answers to your most frequently asked questions on topics like:

• International data transfers
• Data retention
• Subprocessors
• Data subject rights and data privacy request form
• Security controls
• Compliance and certifications, including PCI DSS, PCI AoC, and SOC 2
• Monitoring and incident management
• Security testing
• Security training

Chatting with Support

Start a chat with one of our Support agents directly from the help center by clicking the chat icon on the bottom right of the window.

Opening a Support case

To contact Support by email, fill out the Submit a case form. A Support agent will review the details and get back to you as soon as possible.