What is ShopKeep?
ShopKeep is an iPad- and cloud-based point of sale system that offers a complete business management solution. The iPad is used to ring up sales and more, while the cloud-based BackOffice is where you go to see sales reports and manage your business from top to bottom.
Why should I use ShopKeep?
Lucky for you, we have a whole page devoted to answering this question!
Will ShopKeep work for my business?
There’s a good chance it will. Thousands of businesses across a wide variety of locations and industries use ShopKeep every day. To learn more, call a POS specialist at 800-820-9814 or visit our business types page.
How much does ShopKeep cost?
All ShopKeep customers receive a 14-day free trial with no credit card required. After that, the cost is $49 per month per register, with a discount available if you have 4 or more registers. There is no contract required. Learn more here.
What does the ShopKeep monthly fee cover?
The ShopKeep monthly fee covers all features of the service, including continued development and regular updates. It also includes unlimited customer care via phone, email, and online chat seven-days-a-week.
What does it mean that ShopKeep is cloud-based?
This means that our service is run with a shared, internet-based architecture which allows you to safely access your data anytime and anywhere you want it. You have no servers to maintain in your store and no tech maintenance to perform. Want to learn more about cloud-based business management? Download our free guide.
Can I use ShopKeep without Internet access?
Yes – you can run “Cash” and “Other” tender sales without Internet. Credit card sales require a connection to validate. Your sales data will sync with your BackOffice when your iPad’s connection resumes.
What kind of hardware do I need to use ShopKeep?
You will need an Apple iPad or iPad mini running iOS 7.0 or later. We also recommend a number of other products specifically designed to work smoothly with your ShopKeep system. You can find these on our hardware site or learn more by calling 800-820-9814. If you have existing hardware and want to see if it is compatible, please call us.
How much will my hardware cost?
Your hardware cost will depend on what kind of business you are and which products you decide to purchase. You can learn more on our hardware site or call us now at 800-820-9814 for a hardware consultation.
How long will it take to get my hardware?
Your hardware should arrive 5 to 7 days after your order is placed, although it often arrives even quicker than that. For a full list of our hardware policies, please click here.
What are the fees for credit card processing?
Your fees will vary based on your choice of processor. If you choose to use ShopKeep Payments, our integrated payment processing solution, you will get a fully customized rate based on specific details about your business. If you choose another provider, your fees will depend on your contract with that provider. Learn more about ShopKeep Payments.
Who can I use as my credit card processor?
We highly recommend ShopKeep Payments, which is our fully integrated payment processing solution. However, if you’d like to work with someone else, or already have a payment processor, we work with a wide variety of options. To learn more about ShopKeep Payments or verify we can support your current processor, please call us at 866-250-3533. Learn more about ShopKeep Payments.
Can I use ShopKeep with QuickBooks®?
Yes! We work with a service called Retail Intel to allow you to seamlessly and automatically send your sales data to QuickBooks® every night. Learn more here.
Can I talk to a current customer as a reference?
No, we do not give out our customers’ information, just as you would not want your information given out. Customer relationships and support are our top priority, as you can see from our many positive reviews both in the App Store and on our Case Studies page.
In what countries is ShopKeep supported?
ShopKeep is currently supported in the U.S.A. and Canada.
Additional Resources